Returns & Exchanges

We hope that you are happy with your purchase from LUSTRE. However, if this is not the case, we will refund an item you are unhappy with, within 7 days of receiving your order. The item must be in their original condition, unused, and with all tags and packaging intact.

Tarnishing or discolouration due to chemical contact, perfumes, bleaching, heat exposure and general wear and tear is not a fault. Please see our jewellery care instructions on how to properly care for your items.

We kindly ask customers to read the descriptions of each item carefully before selecting ( material, length etc.) also make sure to choose the correct size as exchanges will not be offered for them.

Please note, before making a purchase that any item returned may take up to 7 days to be refunded back to you. If there is any fault with your item please notify us within 24hrs of receiving the goods. 

When returning items to us, please ensure the item you wish to return, is unused and in the same condition that you received it in. It must also be in the original packaging provided. Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email. 

International Returns
As an International customer you can return your parcel using any postal service. Please note - all shipping costs are the responsibility of the customer. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties. Please also note, we do not refund international customs taxes and sales charges. The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely.